Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: 22 September 2026

Thank you for shopping with [STORE NAME]. We aim to process and deliver your order as quickly and smoothly as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days depending on the delivery location.

Delivery times may vary for remote areas, during public holidays, festivals, adverse weather conditions, courier delays or other circumstances beyond our control.

3. Shipping Charges

We currently offer FREE SHIPPING on eligible orders unless otherwise mentioned on the product or checkout page.

Any applicable shipping charges will be clearly displayed before the customer completes the order.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through SMS, WhatsApp or email, depending on the information provided at checkout.

Customers can use the tracking information to check the latest status of their shipment.

5. Incorrect Address or Contact Details

Customers are responsible for providing accurate name, address, phone number and PIN code at checkout.

We are not responsible for delivery delays or failed deliveries caused by incorrect, incomplete or inaccurate information provided by the customer.

If an order is returned because of incorrect address or unavailable/incorrect contact details, additional shipping charges may apply for re-shipping.

6. Delayed or Lost Shipments

Although we work with reliable courier and logistics partners, delivery delays may occasionally occur due to circumstances beyond our control.

If your order appears to be significantly delayed or lost in transit, please contact our customer support team so that we can coordinate with the courier partner and assist you.

7. Damaged Package

If you receive a package that appears damaged or tampered with, please contact us as soon as possible and provide photographs or video evidence of the package and product.

This will help us investigate the issue with the courier or fulfilment partner.

8. Undeliverable or Returned Orders

Orders may be returned to the sender due to reasons such as:

- Incorrect or incomplete address

- Customer unavailable after multiple delivery attempts

- Customer refusing delivery

- Incorrect phone number

- PIN code/serviceability issues

- Other courier-related delivery failures

Any applicable refund or re-shipping will be handled according to our Refund & Cancellation Policy.

9. Contact Us

For shipping-related questions or assistance with your order, please contact us:

Store Name: [STORE NAME]

Email: [YOUR EMAIL]

Phone/WhatsApp: [7003753142

We reserve the right to update this Shipping & Delivery Policy from time to time.